Support Policy

Daily Grind Digital Support Policy

Daily Grind Digital Support is available to contact 24/7 via email. Response times may vary based on volume. Although we aim to return all ticket requests within 24 hours, please allow up to 1 - 3 business days for a response. In most cases, we can respond within this time frame and we work diligently to ensure client satisfaction.

Our support is available in English only.

Our support includes the following:

  • Answering any questions about Daily Grind Digital products, functionality, and technical capabilities (including pre-sale questions)
  • Helping to familiarize you with setting up the features that are included in our themes and configuring theme settings
  • Fixing bugs or issues in unmodified theme installs
  • Providing updated theme files to ensure your theme is compatible with new software versions.

Our support does not extend to:

  • Troubleshooting platform administration or functionality native to the platform. These are better answered by the platform support such as Shopify Support if you are using Shopify for example.
  • Any errors or functionality issues related to theme customizations or apps. We advise reverting these customizations back to the original theme or removing the app to restore the default functionality.
  • Custom code or code modifications. If we perform any code changes, we are unable to guarantee it will be error-free.
  • Helping to transfer code changes to a new version of the theme. This applies to code that has been added to your shop by our team.
  • Adding new functionality or third-party plug-ins (including apps)
  • Unlimited support questions. Although we rarely do, we also reserve the right to limit the number of support inquiries for a single theme purchase 
  • Technical support for outdated theme versions. The minimum version number for each theme is listed here: Which theme versions are supported by Daily Grind Digital?

If you have any further questions or concerns about our support policy, feel free to get in touch.

Harassment and Merchant Code of Conduct

We reserve the right to restrict support and potentially withdraw support based on what Daily Grind Digital deems as inappropriate behavior.

The following behavior is not tolerated:

  • Language that is racist, sexist, discriminatory in any way
  • Inappropriate or foul language
  • Threats, disrespectful or disparaging comments directed to Daily Grind Digital staff or contractors